New Zealand FAQ

The latest travel information from the New Zealand Government can be found here


The weather in New Zealand is highly variable and can shift dramatically in a short period of time. Temperature fluctuations of up to 20 degrees in one day are not uncommon. This fast-changing weather is the leading cause of tourism accidents, especially for hikers regardless of experience level. We strongly advise using professional guiding services for any back country adventures.

Jan/Feb/Mar – summer. Hot.  15C to 35+C
Apr/May/June – autumn/fall.  Changeable.  5C to 20C
July/Aug/Sep – winter.  Cold.  -5C to 20C  
Oct/Nov/Dec – spring.  Changeable.  10C to 25C

Kindly note that these information is to act as guidance only. Climate change is real! While summer has historically begun in December, this is not always the case anymore. Colder temperatures tend to occur in higher altitude mountainous areas and during the early morning hours.

Recommended Clothing

The dress code is casual and relaxed in most settings. Smart casual wear is fine for dining and nightlife—ties are rarely expected for men. Be prepared for changing conditions by packing layers and weather-appropriate items. In summer, bring a light sweater or jacket in case of cooler weather, particularly in alpine regions, along with a light rain jacket or coat. If visiting during the winter months of May-September, be sure to pack warm winter clothing. Layering clothing is recommended as temperatures can fluctuate widely, even within a single day. Following the common local layering system of a moisture-wicking base layer, insulating mid layer, and windproof outer shell allows you to comfortably adapt to the weather by removing or adding layers as needed.

Do I need a passport or visa to enter New Zealand? 

All visitors to New Zealand must carry a passport that is valid for at least three months beyond the date you intend to leave the country. Most visitors who intend to stay for less than three months do not require a visa. If you want to stay longer than three months, or your country of origin does not have a visa waiver agreement with New Zealand, then you will need to apply for a Visitor’s Visa. 

From the 1st October 2019 most visitors will require a New Zealand Electronic Travel Authority (NZeTA) to enter New Zealand. The NZeTA includes payment of the International Visitor Conservation and Tourism Levy.

For more information on the NZeTA, please click here.

To apply online, please click here. 


Can I use my credit cards/ATM cards in New Zealand? 

All major international credit cards can be used in New Zealand and Travellers Cheques are accepted at hotels, banks and some stores. If your credit card is encoded with a PIN number you will be able to withdraw cash from automatic teller machines (ATMs) situated at banks and shopping centres throughout the country. Credit cards with “Smart Card” technology Smart cards are payment cards that carry an embedded microchip allowing them to store encrypted, confidential information, and carry multiple applications from different industries alongside debit, credit, or prepaid payment applications. Please note these cards, which often have no magnetic strip, are generally accepted anywhere in New Zealand that has credit card facilities.

New Zealand Electricity and Communication

New Zealand’s electricity supply runs at 230/240 volts, and we use angled two or three pin plugs (the same as Australia).
Most hotels and motels provide 110 volt ac sockets (rated at 20 watts) for electric razors only. For all other equipment, an adapter/converter is necessary, unless the item has a multi-voltage option.

Mobile Phones

Check with your phone company before leaving home about international mobile roam facilities available in New Zealand. Alternatively you can hire/buy mobile phones or SIM cards in New Zealand. We can also help arrange this for you. Note that signal is not available in all rural areas.  If constant coverage is a necessity we can provide satellite phones.

What should you know before driving in New Zealand?

If you’re used to driving in the city, you should take care when driving on New Zealand’s open country roads. We have a good motorway system but weather extremes, the terrain and narrow secondary roads and bridges require drivers to be very vigilant – especially with the growing number of novice overseas drivers.

Important road rules
 Always drive on the left-hand-side of the road.
 Always keep on or below the legal speed limits indicated on road signs. The maximum speed on any open road is 100km/h. The maximum speed in urban areas is 50km/h. Adjust your speed as conditions demand.
 When traffic lights are red you must stop. When traffic lights are amber you must stop unless you are so close to the intersection it is unsafe to do so.
 Do not pass other cars where there are double yellow lines – these indicate that it’s too dangerous to overtake.
 Drivers and passengers must wear seat belts or child restraints at all times, in both front and rear seats.
 Do not drink and drive. Driving under the influence of alcohol or drugs is a crime in New Zealand and strictly enforced by police, with severe penalties for offenders.
 Signposting follows standard international symbols and all distances are in kilometres (km).

Internet and WiFi access in New Zealand

Staying connected to the internet throughout your travels is easy with a little bit of planning when you first arrive.
Chances are that you’re arriving in New Zealand with a mobile phone, tablet or laptop – or a mixture of all three. If you’re looking to stay connected to the internet everywhere you go, it’s recommended that you purchase a plan from one of New Zealand’s main networks. Free WiFi hotspots are generally found in main cities only and can be sporadic throughout the rest of the country. Purchasing a plan from a network will allow you to have access to a mix of data, calling and texting throughout your trip to suit your communication and connection needs.

New Zealand Time Zones

New Zealand is one of the first places in the world to see the new day, 12 hours ahead of GMT (Greenwich Mean Time).
In Summer, New Zealand time uses ‘Daylight Saving’, with clocks put forward one hour to GMT+13. Daylight saving begins on the last Sunday in September and ends on the first Sunday of the following April, when clocks are put back to GMT+12.

Tipping and Service Charges

Tipping in New Zealand is not obligatory – even in restaurants and bars. However, tipping for good service or kindness is at the discretion of the visitor. Hotels and restaurants in New Zealand do not add service charges to their bills.

Car Hire and Drivers Licence

An English language driver’s licence is required when hiring a car in New Zealand. A foreign language driver’s licence must be accompanied with an accredited translation of the licence.

Airport Check-in and Baggage

For international flights check in is 3 hours prior to departure. For domestic flights we recommend one hour prior to departure.
On domestic flights you are allowed one 23kg bag per person – please note bags must not weigh more than 23kg. If your domestic airline tickets are linked with your international tickets, your international baggage allowance may permissible. Please check the terms and conditions of your flight fare. Note that some of our airports and planes are small so excessive baggage can cause issues at check-in.

Goods and Services Tax

All goods and services are subject to a 15 percent Goods and Services Tax (GST) included in the displayed price. Visitors cannot claim this tax back, however when a supplier ships a major purchase to a visitor’s home address the GST will not be charged.

Accidents and Health Insurance

With a little care and common sense, your visit to New Zealand should be accident free.
We strongly advise you to arrange your own health and travel insurance. New Zealand’s public and private medical/hospital facilities provide a high standard of treatment and service, but it is important to note these services are not free to visitors, except as a result of an accident.

Medication and vaccinations

Visitors bringing in a quantity of medication are advised to carry a doctor’s certificate to avoid possible problems with New Zealand Customs. Doctor’s prescriptions are needed to obtain certain drugs in New Zealand.